Marketplace Resource Center

Welcome

Hello! We are excited to introduce you to Orchid’s new policy administration application, known as Marketplace. This new system was designed with YOU in mind: to improve your experience with Orchid by providing you with increased efficiency and transparency. For the best experience as you acclimate to this new application, we strongly encourage all members of your agency to participate in the trainings. This site is your go-to source for training and the most up-to-date details on our phased rollout. Please take a moment to familiarize yourself with the page and be sure to come back often, as we will update the training and important details regularly.

Marketplace LoginWhich System Should I Use?

Orchid Overview Webinar

Learn more about Orchid’s products, systems and processes by registering for a webinar below. We are hosting a webinar every Wednesday at 10:30AM covering everything Orchid, including walk throughs of the Agent Servicing Portal and Marketplace. Click the link below to select the date that works best for you.

Wednesdays @ 10:30AM (EST)

Are you familiar with our other applications and only need an introduction to Marketplace? We’ve got you covered! Watch the pre-recorded Marketplace webinar below whenever it’s convenient for you.

Play Pre-recorded Webinar

Knowledge Center

Marketplace Overview (7:35)

Starting Endorsements (2:22)

Locating Payments (0:40)

Viewing Policy Documents (0:48)

Making A Payment (1:32)

Insured Payment External Portal (1:43)

Adding a Claim to a Quote (2:12)

Sign In (PDF)

PDF

Dashboard Overview (PDF)

PDF

Endorsements (PDF)

PDF

Make A Payment (PDF)

PDF

View Policy Documents (PDF)

PDF

Editing Quote Details (PDF)

PDF

Quote to Bind (PDF)

PDF

Single Sign On (PDF)

PDF

Status Explanation (PDF)

PDF

Verifying Contacts and Uploading Licenses (PDF)

PDF

Adding Claims to a Submission (PDF)

PDF

Click Here to view our user guide.

MarketplaceUserGuide