Frequently Asked Questions
View commonly asked questions about Orchid Insurance
Do you need a copy of a Declaration Page for a policy written through Orchid? Appointed agents must download the DEC page from the policy system or submit a case through the Salesforce agent portal. If you are a named insured or additional interest on the policy, please complete the form below. Once your request is assigned, the most recent document will be sent via e-mail within 2 business days.
PLEASE NOTE: Requests will only be honored if they are received from a party currently associated with the policy according to the latest DEC page. For any other requests, please call us at 1-866-370-6505.
Agents are required to submit a cancellation request through the Salesforce Agent portal and follow the standard instructions to create a case for the Service Operations team to complete your cancellation request. All other parties or Agents with no Salesforce Agent portal access should call us at 1-866-370-6505.
When submitting the case, upload a signed cancellation request (LPR), along with any additional supporting documentation. Supporting documentation is a document that shows why a cancellation must be effective on a specific date. Examples of such documentation include but are not limited to a warranty deed, HUD statement if the home has been sold, a certificate of occupancy if the home is no longer under construction.
Policy issuance can vary by system. Most of our policy requests are bound within 36 hours. Depending on the carrier or some other scenarios, policies can take a week to be returned. If you are an Agent, you can request status of policy issuance via the Salesforce Agent portal. Follow the standard instructions to create a case for the Service Operations team to complete your policy status inquiry. All other parties or Agents with no Salesforce Agent portal access should call us at 1-866-370-6505.
Agents are required to submit an endorsement request through the Salesforce Agent portal and follow the standard instructions to create a case for the Service Operations team to complete your endorsement request. All other parties or Agents with no Salesforce Agent portal access should call us at 1-866-370-6505.
When submitting a case, include the insured’s name, policy number, the effective date of the change requested, and the changes you would like made.
All claims are reported directly to the carrier. Reporting may be done by either the agent or the insured. For additional information on how to contact the carrier to file a claim, please click here to go to our claims page. You will then report the claim to the carrier directly, either by e-mail or phone. It is the insured’s responsibility to secure their property until the adjuster can get there.
After you file the claim, the adjuster will reach out within 24 hours. It is the insured’s responsibility to take the necessary steps that are required to negate any further damages and secure the property until an adjuster can be on site.
Orchid Connect will eventually be the only portal. We are undergoing extensive testing to make sure it is an excellent product for all our agents. The following breakdown will help you determine which system(s) you’re currently using:
- Connect – Any commercial quotes, plus personal lines quotes for TX, LA, MS, AL, GA, SC, NC (new and renewal business); CT, DE, MA, MD, NY, NJ, RI, VA, and FL (new business)
- Policy Plus – For all Personal Lines in any state where Orchid writes policies (excluding the states listed for Connect). Policy Plus requires a submission that results in a quote from an underwriter typically within 24 business hours
- Coastal Agents Alliance Rater – Coastal Agents Alliance has been acquired by Orchid. All new business and renewals are handled on Connect.
Once you login using your single sign on, you will start a quote from the page you land on. It is important to take note of the submission and the full quote number as the status will change throughout the process for example it may start as 0218383 and once you complete the application it will become 0218383-01. If you generate the quote and go back and select a different carrier, a new quote number will be generated. Please be sure to update the Replacement Cost Estimator and the risk information.
From My Dashboard search for the submission number. Select the desired result. On the top line select the quote number. Scroll to the down and select “Go To Quote”. Then select “Return To Available Markets”. Please be sure to update the Replacement Cost Estimator and the risk information on the new quote.
Verify that each field has a valid response, these are mandatory fields. Once all are completed you will be able to move forward.
From Orchid Marketplace, select “My Dashboard” from the top left corner of the page. Search for the policy in question. The status will determine the next steps if it is referred contact Orchid. Please check the Agent Dashboard frequently for any updates.
Contact Orchid by phone, 866. 370. 6505 for further assistance. Please have the quote number available. Once the issue has been reviewed you will receive notification.
Bound indicates that an offer of insurance has been made and generates a binder. Once the payment has been received and processed the status will update to Issued and the policy package will be available.