Marketplace Resource Center

Welcome

Hello! We are excited to introduce you to Orchid’s new policy administration application, known as Marketplace. This new system was designed with YOU in mind: to improve your experience with Orchid by providing you with increased efficiency and transparency. For the best experience as you acclimate to this new application, we strongly encourage all members of your agency to participate in the trainings. This site is your go-to source for training and the most up-to-date details on our phased rollout. Please take a moment to familiarize yourself with the page and be sure to come back often, as we will update the training and important details regularly.

Marketplace LoginWhich System Should I Use?

Marketplace Webinars

Beginning May 7th, webinars will be held at 10:00AM and 3:00PM every Tuesday, Wednesday and Thursday. Please select the Register button next to your preferred time to access all the available dates.

10AM (EST) Marketplace Webinars

3PM (EST) Marketplace Webinars

Having trouble fitting one of our webinars into your schedule? We’ve got you covered! Watch the pre-recorded webinar below whenever it’s convenient for you.

Play Pre-recorded Webinar

Knowledge Center

Marketplace Overview (7:35)

Starting Endorsements (2:22)

Locating Payments (0:40)

Viewing Policy Documents (0:48)

Making A Payment (1:32)

Insured Payment External Portal (1:43)

Adding a Claim to a Quote (2:12)

Sign In (PDF)

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Dashboard Overview (PDF)

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Endorsements (PDF)

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Make A Payment (PDF)

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View Policy Documents (PDF)

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Quote to Bind (PDF)

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Single Sign On (PDF)

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Status Explanation (PDF)

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Verifying Contacts and Uploading Licenses (PDF)

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Adding Claims to a Submission (PDF)

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Click Here to view our user guide.

MarketplaceUserGuide