Agents may access policy documents through our policy administration systems or visit the Agent Servicing Portal to submit a case.

Click this link to create a case

If you are a policyholder, please contact your agent for assistance.

Agents should submit cancellation requests through the Agent Servicing Portal.

When submitting the case, upload a signed cancellation request (LPR), along with any additional supporting documentation. Supporting documentation may include a HUD statement if the home has been sold, a copy of replacement coverage, or a certificate of occupancy if the home is no longer under construction.

Since Orchid utilizes multiple platforms, we encourage agents to visit their Agent Servicing Portal to identify which system they should access for any individual policy.

If you know a policy was bound and are awaiting issuance documents, please note it may take up to 36 hours to process bind requests. However, some markets may take up to one week for issuance. Agents can review status of policies via the Agent Servicing Portal.

If you are a policyholder, please contact your agent for assistance.

Agents are required to submit an endorsement request through the Salesforce Agent portal and follow the standard instructions to create a case for the Service Operations team to complete your endorsement request. All other parties or Agents with no Salesforce Agent portal access should call us at 1-866-370-6505.

When submitting a case, include the insured’s name, policy number, the effective date of the change requested, and the changes you would like made.

Click here to fill out our Appointment form. An Orchid representative will respond within 2 business days.

The agency administrator should enter a case into the agent servicing portal requesting the addition on the new user. The administrator will then have the ability to adjust the users settings.

You can quote HO3, HO5, HO6, DP3, builder’s risk, wind only, and x-wind in Marketplace.

Be sure you are using this link; marketplace.orchidinsurance.com. If you are still unable to login, please select “Forgot password”.

The new login for Marketplace will also be your login for the Agent Service Portal. Your logins for Connect and Policy Plus remain the same.

Your Agency Development Manager is a great resource. They are listed under State Guidelines.

Verification codes can only be sent to email addresses for now.

Yes, all users must have individual credentials based on their role as Agent or CSR. These roles may be maintained by the Agency Principal in the Agent Servicing Portal. Group or shared email addresses are not eligible for credentials.

Any quotes that are pending bind in Connect can still be bound. They do not need to be resubmitted in Marketplace.

Your Dashboard in Marketplace will allow you to search for a quote or policy where the policy status is displayed.

Remember: you must call an Underwriter to review any new business submissions requiring underwriting review. Call us at 866-370-6505.

From My Dashboard search for the submission number. Select the desired result. On the top line select the quote number. Scroll to the down and select “Go To Quote”. Then select “Return To Available Markets”. Please be sure to update the Replacement Cost Estimator and the risk information on the new quote.

In some cases, adjusting the commission may bring the premium into the target range you are seeking.

Some rules are carrier-specific. If you receive a declination for a specific carrier, you are welcome to contact an underwriter about an exception. You may also return to Available Markets and choose another carrier. You will have to complete a new application, however.

Marketplace will automatically refer quotes with a TIV of $2 million or more to underwriting.

When entering a mailing address, consider that some remote, rural, and island addresses receive mail at a PO Box. Ensure that you have the correct mailing address.

You may quote up to 30 days in advance. Quotes are valid for 30 days. If a change is made to the quote, it will be good for 30 days from the date of change.

No, you can quote and select bind without uploading the alarm certificate.

From your dashboard, select the quote number, scroll down to the “documents attached for underwriter review” section, and select the “Upload Document +”button to upload your documents. Uploading documents to this section will trigger a review by underwriting and you will have to call in to release.

Once these documents are uploaded, and “Bind” is selected the quote will refer, call underwriting to clear the referral.

From your dashboard, select the quote number to open it and change the effective date. Please note that if you do change the effective date, it will generate a new quote number. If you already secured eSignatures on the old quote, you would have to resend new eSignatures for the updated effective date.

Not at this time, eSignature is required for all applications.

Docusign is not compatible with Marketplace.

Yes you can. From your dashboard, locate the quote, open it, and select “Send eSignatures”.

Yes, but not for the same carrier. Connect will still be active for any brokerage markets, such as Beazley.

You will need to complete the RCE in Marketplace to establish Coverage A.

From the quote details screen, scroll to the bottom of the page to the section labeled “Documents.” Select the blue link for the desired document. You will be able to download, print or email the desired document.

We are excited to offer you premium indications ahead of full application submissions. However, please be aware that premiums may be subject to change after application submission, especially if there is claim history or an underwriting referral.

Yes. Most of our carriers offer increased limits as well.

If the Marketplace platform shows no markets, we recommend you check all data inputs (especially on the Property Details page) first. Ensure the home characteristics are accurate. If you still find no markets, we recommend you try our brokerage markets by inputting a Connect submission. You may call our underwriters should you feel the risk is a fit for our carriers.

A “bound” status indicates a formal offer of insurance has been made, however no payment has been made. A binder is available to agents via their dashboard and mailed to the named parties on the requested policy. Once we receive the payment, the status will automatically update to “issued” and the policy package will be available to agents via their dashboard and mailed to the named parties on the policy.

Minimum earned premiums do not apply to bound policies since the policy has not been paid and therefore coverage is not yet in force.

Once policies are bound, they are not able to be endorsed. Once payment is made and the policy is issued, endorsements are available to you. We encourage you to obtain accurate mortgagee information prior to finalizing your applications.

MEP is not applied on bound policies. If the mortgage company or policyholder does not pay the premium, we will rescind the binder through an Offer Withdrawn letter. Since no coverage would have been in force, no MEP applies.

There are no payment plans with Orchid like today, but you can use premium finance of your own if you wish. All premiums paid through a finance company are considered insured bill and due 15 days of the effective date.

If the agent collects the premium they must submit the full amount to Orchid. Failure to send the full payment would result in the policy being cancelled.

When a policy changes from a status of “Pending Payment” to “Issued”, this means we received the payment. You will receive an automated notification via email about this status change.

This is an enhancement that will be available in the near future.

Upon initial completion of the application, Orchid will run a loss history report. If you need to review the claims received from that report, or if you need to add claims, please revisit the Application page. On the first page, “Agent Questions”, you will then see a section for Claims. Those claims received from our loss history vendor will be displayed. You will also have the opportunity to add additional claims. If you see any information that does not seem accurate, please call underwriting to review and adjust, if needed.