Orchid Connect

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Agency Appointment

To inquire about agency appointments, Click Here. Our Business Development team will respond to every inquiry in a timely manner.

Accounting (Agencies Questions)

Standard Delivery
Orchid Underwriters Agency
PO Box 538392
Atlanta, GA 30353-8392
Overnight Delivery
PNC Bank C/O Orchid Underwriters Agency
Lockbox 538392
1669 Phoenix Parkway, Suite 210
College Park, GA 30349

Orchid Specialty High Net Worth
200 Corporate Place, Suite 1
Peabody, Massachusetts 01960 978-548-3797

Coastal Agents Alliance, A Division of Orchid
(Personal Lines solutions and online rater in CT, DE, MD, MA, NJ, NY, RI, VA)
For details click here

Please allow the standard USPS first class delivery timeframe, plus an additional 2-3 days for us to process payment. If you need a payment processed quickly, you may wire funds to us or send via overnight mail (see address below) and we will process the payment as soon as possible. Bank Wire Instructions: For detailed instructions please contact us at accounting@orchidinsurance.com Overnight Delivery for Payments: PNC Bank C/O Orchid Underwriters Agency Lockbox 538392 1669 Phoenix Parkway, Suite 210 College Park, GA 30349

We work with P1 Finance to offer installment payments if needed. Please contact accounting at accounting@orchidinsurance.com to get a quote.

Agencies can make payments with a check or through an ACH or EFT. We also accept v-checks and credit cards through our website.
Click here for payment options

We send statements every Tuesday to keep our agencies informed about payments due for each policy. If there are any credits, you must either request a refund or request a credit on your next payment. If you have any questions regarding your balance, please contact our accounting department at Click to call, Ext. 605 or e-mail Accounting@OrchidInsurance.com.

We generally do not automatically apply credits to current balances. You must request that the credit be applied. However, when payments are late, we do reserve the right to apply credit balances to outstanding balances.

When you receive a NOC due to non-payment of premium, it generally means that we have not received your payment yet and it is over 30 days past due. If payment has been sent, please contact Accounting at Click to call Ext. 605 or e-mail Accounting@OrchidInsurance.com so we know that payment is on the way. A Non-Payment of Premium per Finance Company means the insured has not made their monthly payment.

Accounting (Insured Questions)

Orchid Underwriters Agency
P.O. Box 733473
Dallas, TX 75373-3473

Coastal Agents Alliance, A Division of Orchid
(Personal Lines solutions and online rater in CT, DE, MD, MA, NJ, NY, RI, VA)
For details click here

Please allow the standard USPS first class delivery timeframe plus an additional 2-3 days for us to process the payment.
Click here for other payment options

We work with P1 Finance to offer installment payments if needed. Please contact accounting at accounting@orchidinsurance.com to get a quote.

If you cancel your policy, we will return the funds within 30 days. Funds will be returned to the payee who sent them. If your policy is escrowed, your mortgage company will receive the refund.

You will still need to go through your retail agent to make any changes to your policy. If there is additional premium, it will be billed directly to you, or your mortgage company, if escrowed. If there is a return premium, it will be sent back to you or your mortgage company within 30 days.

Claims

The process for reporting claims has changed as of June 1, 2016. Click here to report a claim. You will then report the claim to the carrier directly either by email or phone. We are still here to help with any claims related issues that may arise in the processing and resolution of the claim. Both agents and the insured can file a claim. It is the insured’s responsibility to secure their property until the adjuster can get there.

After you file the claim, the adjuster will reach out within 24 hours. It is the responsibility of the insured to take the necessary steps that are needed to negate any further damages and secure the property until an adjuster can be on site.

Orchid Online Agent Portal (Policy Plus)

  1. To add a user, please provide the name, phone number, e-mail address and agency code to AgencyServices@OrchidInsurance.com
  2. To add a producer, please provide the name, phone number, e-mail address, agency code and a copy of the producer license for each state you wish to write business in, to AgencyServices@OrchidInsurance.com

Policy Forms

We only mail Notices of Cancellation and Rescission directly to the insured. All other documents are e-mailed to the agency. These documents are always available to you in our Policy Plus platform, along with other correspondence and communications. Please know that the agency is responsible for forwarding all documents to the insured and additional interests, which includes mortgagees and premium finance companies.

Find the Customer feature in the Agency Dashboard screen online. Once you find the right policy, click the Endorse button and complete the form online. Make sure to attach supporting documents to avoid any delays

In certain circumstances, a policy bound in the same calendar month can be changed by submitting an endorsement request in our Policy Plus platform with supporting documentation. Please note that backdating a policy is not permitted.

Please contact your underwriter or Accounting (pending the cancellation reason) at Click to call Ext. 605 or e-mail Accounting@OrchidInsurance.com; a signed Statement of No Loss may be required. We cannot guarantee that a policy will be reinstated, but we will try our best.

Information about minimum earned premium is stated on the policy documentation. MEP is always at least 25%, often higher during peak hurricane season and for certain policy types as well. Please contact your Orchid underwriter; different carriers have certain guidelines for cancellations.

Any policy, premium-bearing endorsement or cancellation for a property located in New York must be stamped by the state. This can take up to three weeks, depending on when we receive the correct affidavit forms. Please e-mail Processing@OrchidInsurance.com to check status. When the policy is issued, it will automatically be emailed to you. It will also be added to Policy Plus.

  1. Notice of cancellation (NOC): We can cancel the policy in question on a certain date unless the reason is addressed with accounting or your underwriter.
  2. Cancellation: The policy will cancel or has cancelled as of the specified date.
  3. Rescission: We sent a Notice of Cancellation, but the issue was addressed and we no longer plan to cancel the policy.
  4. Reinstatement: The policy was cancelled but Accounting or Underwriting provided approval to reactivate the policy back in force.

There was probably an issue with the inspection review that should have been communicated. Please e-mail Processing@OrchidInsurance.com for details.

It depends on whether the change results in a material change in the risk profile of the policy. Please contact your underwriter for details.

Coastal Agents Alliance

Coastal Agents Alliance was acquired by Orchid, but still operates independently. Please click below for the CAA website. CAA site